RETURN & REFUND POLICY

RETURN & REFUND POLICY

RETURN POLICY
Our policy is pretty simple.

We offer a return within 10 days of receipt of your garment.

Since we ship to you for free, (but we ask you to pay for return shipping) -- we are notified by our carrier when your item has been delivered to you; from that point, we allow you 10 days to return the item. 

Should you decide to return your item, just notify us by email at hello@char-coal.com within the 10 days, and we will honor the return and await it's arrival. Should the item arrive after the 10 days, and within a reasonable time frame, we will honor the return. We simply ask you make your decision and notify us within 10 days of receipt, and we will look for the shipment. 

Please Send All Returns To:

CHAR-COAL LLC

c/o: Kendra Brill

313 Arch Street, # 501

Philadelphia, PA  19106

 

REFUNDS

Please allow 2 days upon receipt of your return for us to complete the Return Transaction. As soon as your item arrives, we will email you from hello@char-coal.com and notify you that we received your return, and will be refunding you within 2 business days.

 

EXCHANGES

Even if you PRE ORDER your garment, we typically have a size run of each garment, and can often offer you a Size Exchange.  Simply email us at hello@char-coal.com with the necessary information about the garment and the size needed, and we will coordinate a fast exchange. 

Should you need some assistance with determining your size on the exchange, just email us at hello@char-coal.com and we'll set up a call!

Thank you for your support!

 

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